SE
UM — Strategic Estate and Utilisation Manager
Potent insight. Performing estate.
SErUM, the Strategic Estate and Utilisation Manager, is a powerful, enterprise-grade system which automatically tracks and analyses estate utilisation and performance data.
It delivers decision-quality insights that help organisations plan, evidence, and implement effective property strategies.
Whether you manage administrative, clinical, or mixed-use estates, SErUM consolidates multiple raw data sources into a single, coherent intelligence layer — transforming information into clear, actionable insight.
Over 1 billion GP appointments integrated…and still growing
SEUM Delivers
- Real-time visibility of estate performance and trends
- Actionable intelligence for property strategy
- A suite of pre-designed dashboards and reports
- Options for bespoke analytics and custom dashboards
- Insight linking estate use and operational factors to clinical outcomes
- Evidence for transparent, evidence-led decision-making
“For NHS South East London ICB, Plan B Solutions’ SErUM system has been a crucial tool in our development of our estates and infrastructure strategy and our local Primary Care Network estates strategies. Being able to identify where and how we can accommodate additional capacity is enabling us to support the development of neighbourhood-based teams. By highlighting this capacity and opportunities from within our existing community estate using SErUM, ensures we are maximising the use of our existing assets.”
Clinical Occupancy Efficiency (COE)
In clinical environments, the question is whether expensive, well equipped, generously-sized clinic rooms are being used – as designed – to deliver direct patient care. It’s not enough to know if clinical rooms are in use. The key indicator of estate utilisation in these settings is patient occupancy levels.
Clinical Occupancy Efficiency (COE) measures how effectively clinical space use translates into direct patient use, showing the true return on investment from clinical estate. By tracking COE, estates teams can move beyond simple room utilisation and focus on what really matters: maximising patient value from every clinical space.
Over 1 billion – and growing – GP appointments across England are integrated into SErUM to ensure that your property strategy decisions are informed by key indicators and reveal how estate and operational factors correlate with service performance.
Do you want to…
- Proactively manage your property portfolio – and inform strategy with decision-quality insight?
- Understand the common factors behind good, and poor, performance in the delivery of primary care services?
- Improve value for money in primary care commissioning by creating contracts which understand and reflect the cost and value of clinical estate?
… then take a look at our SErUM use case examples below.
SEUM: Strategic Estate & Utilisation Manager — Use Case Examples
| If you are responsible for… | You can use SErUM to… | You can realise benefits including… |
|---|---|---|
| Administrative Estate | Combine / aggregate all existing and ongoing utilisation data to enable true, pro-active estate management – inform and evidence property strategy | Identify opportunities for lease surrender, identify areas where capacity exists and/or sub-letting opportunities. Inform, evidence and track overall property strategy and performance |
| Primary Care Clinical Estate | Identify existing capacity to accommodate Integrated Network Teams (INT) activities | Create Integrated Network Hubs with low, or no, investment – and no capital project delays – to deliver additional services immediately. Patient contact levels increased, clinical outcomes improved. Footprint unchanged! |
| Investigate ‘What-if?’ scenarios | Size the increased clinical capacity required to cater for population growth. Investigate economies achievable through service and / or GP consolidation or relocation |
|
| Track utilisation levels of community bookable estate | Highlight groups of assets available for additional clinical services or for return to landlords to reduce ICB annual estate and void costs (and to incentivise landlords to better advertise, size and run the estate) |
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| Track and compare utilisation performance of primary care services | Target ICB support to GP funding applications where the need is evidentially greatest | |
| Achieve more efficient estate performance by re-claiming over allocated rooms, identifying and targetting lower end performers and sharing learnings from upper end performers | ||
| Primary Care Performance | Provide evidence to support investigations required into primary care services (eg patient complaints) |
Identify and track the operating models of the best performing Practices and share learnings across the region |
| Primary Care Commissioning | Understand the estate required to deliver services based on past performance | Future contracts can be structured with the knowledge of the amount of estate actually required to provide a service. This ensures the cost / value of estate is properly recognised in all contracts so that the NHS gets value for money. Contracts can include incentives for services to use NHS estate, and even specific NHS locations where capacity is greatest. |
| Acute Trust Clinical Estate | Track utilisation levels of outpatient areas | Evidence capacity opportunities for incremental services. Identify emerging capacity challenges in good time to avert service frustrations |
| Track utilisation levels of vertically integrated GP providers | Track and compare patient contact levels and estate efficiency levels to ensure continuing return on estate investment and to highlight opportunities or problem areas |
Proactive Estate Management — Be the First to Know
SErUM enables truly proactive estate management, alerting property teams early to consolidation opportunities and to emerging capacity challenges. By identifying trends before they escalate, SErUM empowers property and estates professionals to act early, confidently, and with evidence.
The platform includes a comprehensive suite of pre-designed dashboards and reports. In addition, SErUM supports the creation of bespoke dashboards and tailored visualisations, either developed by our specialists or built in-house using your organisation’s Power BI capabilities.
Primary Care Services and Integrated Care Boards (ICBs)
For Primary Care managers and commissioners and for ICBs in general, SErUM delivers a flexible, data-driven framework for estate planning, performance optimisation, and ensuring the cost and value of estate is recognised in contracts.
By combining diverse datasets and applying advanced analytics, SErUM provides decision-makers with reliable, timely, and actionable insights to optimise estate utilisation and strengthen long-term primary care strategy.
Want to know more about what SEUM can do for you?
SEUM — Potent insight. Performing estate.